Shipping policy
Shipping policy

Shipping policy

“Please allow 1-2 business days for our team to process your order. Orders received after 5 PM ET will be processed on the next business day.

Shipping carrier: We typically ship via different carrier and do not ship on U.S. holidays.

Shipping times: Once processed, orders shipped within the U.S. typically arrive within 5 -8 business days. We offer International orders only to Canada and U.S outlying islands typically arrive within 6-12 business days.

If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.

See below for our shipping methods and rates.

Method Delivery timeframe Rates
Economy shipping 5-8 business days Free on purchases over $50
Economy shipping 5-8 business days $8.95
Economy International shipping  6-12 business days  Flat rate $15

 

Have a problem with your order? Check out our FAQ and full return policy. We offer refunds and exchanges within 30 days of your original order date, for more information visit our Return Policy page.

Still have questions? Reach out on our contact page, or our email at info@mjspetcloset.com 

Shipping FAQ

Do You Ship outside united state?

Yes, we ship to Canada and US out line islands.Please note international delivery times will vary depending on location and may attract import costs if outside the USA.

How Much Does Shipping Cost?

We aim to provide our customers with the best possible service. We process and dispatch standard orders in 1-2 days. During busy times, such as Christmas, please allow a couple of extra days. Larger items are dispatched within 3 days through our trusted courier service.

There are no extra charges for packaging as we recycle most of what we receive—just trying to do our bit for the environment.

Our standard delivery rates are as follows:

Free for orders over $50

$8.95 for orders under $50

$15 flat rate for international shipping

My Order Has Not Arrived. What Do I Do?

Don’t worry, we record and track every parcel we send. If your order has not arrived, please send us an email with your order number, and we will find your package’s whereabouts.

When Will I Know When My Order Has Been Dispatched?

Once you place your order, you will receive an email confirming that we have received your order and are working on it. You will then receive another email when we’ve shipped your order.

How long I have for return?

you have 30 days for return or exchange for more information visit our Return Policy

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